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For some time, my wife and I have been considering purchasing a camera surveillance system. Having reviewed some information on the internet, we decided to visit the Woodlands home show in August as an alternate option. It was there that we reviewed the system displayed by Homewatch.
Following a demo we were convinced that was the system that met our needs. That decision was partially based on the following:
(a) The equipment and cameras were integrated into a system with known compatibility;
(b) The ability of capturing camera recordings on to a hard drive; and
(c) Ease of operation.
While it is important to have confidence in the system design and equipment, the most important factor in influencing our decision was the knowledge and disposition of the personnel representing Homewatch at the home show. We were informed of the expertise of the installers and were given an installation date of 8/18.
That expertise was confirmed on the agreed installation date. The installer reviewed the agreed locations for the four cameras; surveyed the attic to establish the best route for the cables to be nearest to the router; and ran cables to a single outlet in the sheetrock. That was all done in a very professional manner as well as demonstrating the necessary knowledge. The IT representative was equally knowledgeable and professional and had responsibility for "fine tuning" the system that included transfer of the camera monitoring into a lap top to permit external display of the cameras when away from home through the internet. Both representatives were responsive to questions.
Against such a background, we have no hesitation in recommending the system; the representatives from Homewatch; and the professional expertise of those who installed and made the system operational. It was a pleasure to work with an organization that has the necessary expertise and commitment to the customer.
Margaret & Bill Duncan |